{"store":"Max Phones Farm","url":"https://www.maxphonesfarm.com/faq","faq":[{"question":"What are the chassis dimensions?","answer":"Enterprise Phone Farm Box (standalone): approx. 43 × 28 × 9 cm (W × D × H), config dependent. Rackmount Phone Farm +20: standard 19\" rack width (482 mm), 2U height (88 mm), depth approx. 45–50 cm. Motherboard Box: approx. 43.5 × 27.5 × 9 cm. Custom slot spacing is quoted against your device list — share phone or board dimensions for a fit check before production."},{"question":"How much does a phone farm chassis weigh?","answer":"Enterprise Phone Farm Box: approx. 8–12 kg for the chassis, PSU, and fans before your phones are installed. Rackmount +20: approx. 10–14 kg empty chassis. Final packed weight depends on whether devices are client-supplied or quoted separately — express freight is quoted on actual carton weight from Guangzhou."},{"question":"What is the power consumption and voltage?","answer":"Mains input is 110–240V AC, 50/60 Hz on all complete systems. Typical continuous draw at full 20-node load is approx. 180–450W depending on device type — screenless motherboard nodes run lower; full phones with radios active run higher. We size the centralized PSU per your device list during quoting. Share target models so we include a power budget on your written quote."},{"question":"Which phone models are supported?","answer":"We do not publish a fixed universal list because slot rails and USB routing are matched to your SKU. Standard chassis target mid-size Android phones and screenless motherboard boards. Commonly quoted fits include Samsung Galaxy A series, Redmi Note / POCO class devices, and compact Android boards — iPhone arrays use a separate iOS chassis. Send your exact model names and we confirm fit before build. MOQ is one unit so you can validate hardware with your devices."},{"question":"How many phone farm boxes can one computer control?","answer":"Each chassis uses one USB uplink to your control PC and manages up to 20 nodes per box. One workstation can run multiple boxes when it has enough independent USB 3.0 root controllers — typical engineering PCs handle 1–4 chassis (20–80 phones) with a powered USB topology we document during Remote Control Setup. Scaling beyond that usually means multiple control PCs or a server-style multi-rack plan — see Server-Style Device Farm packages."},{"question":"What is the delivery lead time?","answer":"In-stock standard models: 3–5 business days from Guangzhou after quote confirmation and payment. Custom slot layout or non-standard device fit: 7–15 business days after specification sign-off. Multi-rack projects are staged per agreed schedule. Express courier is typically 3–7 days transit; sea freight 15–30 days depending on destination."},{"question":"How is the hardware packed for international shipping?","answer":"Each unit is burn-in tested, then packed in foam-lined export cartons with corner protection. We include a commercial invoice and packing list for customs. Rackmount units ship with mounting ears; bulk orders can be palletized. Express (DHL / FedEx / UPS) or sea freight is quoted per destination weight and incoterms (DDU or DDP)."},{"question":"How long is the warranty?","answer":"Chassis, centralized PSU, fan modules, and USB backplane carry 12 months support for manufacturing defects under normal lab use. Client-supplied phones and motherboard boards are not covered under chassis warranty. Spare fan and PSU modules are available — request part numbers at order stage."},{"question":"What if something breaks or fails after delivery?","answer":"Contact us on WhatsApp or Telegram with your order reference and photos or video of the issue. Manufacturing defects within 12 months are reviewed for repair guidance, spare-part shipment, or replacement of the affected module (fan, PSU, USB harness). Unauthorized modifications, misuse, and normal connector wear are excluded. Remote troubleshooting is typically answered within one business day (UTC+8)."},{"question":"Can you send photos or video before shipment?","answer":"Yes. On request we share pre-shipment photos or a short video of your unit after factory burn-in and before the export carton is sealed — useful for enterprise procurement and remote teams. Ask your sales contact when confirming the quote or before we book freight."},{"question":"Do you offer remote installation or setup?","answer":"Yes. Remote Control Setup Service includes a video handover session: ADB path verification, screen mirroring, batch APK workflow, and device grouping for up to 20 nodes per session. Delivery workflow step 7 covers optional post-delivery remote setup. Bulk multi-rack projects quote extended support separately."},{"question":"What is a phone farm?","answer":"A phone farm is a physical cluster of smartphones or headless mobile boards in factory chassis — typically 20 nodes per phone farm box or 2U rack — with centralized power, cooling, and USB routing to one control PC. Max Phones Farm supplies this hardware for enterprise app testing, automation, and device labs. See /blog/what-is-a-phone-farm."},{"question":"What is phone farming?","answer":"Phone farming means operating many mobile devices from one workstation — parallel QA, batch APK installs, remote ADB, or automation scripts. Stable phone farming at 20+ nodes requires phone farm hardware (chassis, PSU, fans, USB backplane), not consumer USB hubs. See /blog/what-is-phone-farming."},{"question":"What is mobile farm hardware?","answer":"Mobile farm hardware is the same category as phone farm or mobile device farm hardware — regulated chassis that host many real Android or iOS devices with shared power and one USB uplink per box. Our catalog includes the Enterprise Phone Farm Box, Rackmount +20, and Motherboard Box at /products. See /blog/mobile-farm-hardware-guide."},{"question":"Do you sell Android farm hardware?","answer":"Yes. We build Android farm hardware — full-phone phone farm boxes, 2U rackmount arrays, screenless motherboard boxes, and 4–8 node starter chassis — factory-direct from Guangzhou with MOQ 1 on standard models. See /blog/android-farm-hardware-guide and /products/android-phone-farm."},{"question":"Is there TikTok phone farm hardware for app testing?","answer":"Teams testing short-video and social apps use the same phone farm hardware — Enterprise Phone Farm Box or Rackmount +20 — for real-device QA on Android. We supply enterprise lab chassis only, not engagement bots or policy workarounds. See /blog/tiktok-phone-farm-hardware-qa-labs."},{"question":"Are you a phone farm manufacturer?","answer":"Yes. Max Phones Farm is a Guangzhou phone farm manufacturer (since 2017) assembling rackmount chassis, phone farm boxes, and motherboard arrays with burn-in QC before export. MOQ 1 unit on standard catalog models. See /blog/phone-farm-manufacturer-guangzhou and /about."},{"question":"Where can I buy a phone farm box directly from a factory?","answer":"Max Phones Farm is a Guangzhou factory-direct phone farm box supplier. Browse the hardware catalog at /products, then submit a quote request at /contact with device count, Android or motherboard models, and destination country. We reply with specifications, lead time, and USD pricing — typically within one business day. MOQ is one unit for standard models so you can evaluate before bulk purchase."},{"question":"Can I pay with USDT for phone farm hardware?","answer":"Standard payment is bank transfer (T/T), Wise, or PayPal per your written quote. USDT (Tron TRC20) may be offered for select orders when agreed in writing on the pro-forma invoice. Request available payment options when you receive your quote — see /terms for full payment policy."},{"question":"What is the difference between a phone farm box and a rackmount phone farm?","answer":"A phone farm box is a standalone 20-slot chassis for desk or shelf deployment. A rackmount phone farm is the same 20-node density in a 2U 19-inch server rack form factor for data-center, colocation, or NOC integration. Both use centralized PSU, active cooling, and one USB uplink per chassis. Compare layouts in our rackmount vs standalone guide at /blog/rackmount-vs-standalone-phone-farm."},{"question":"Is phone farm hardware used for app testing labs?","answer":"Yes. Enterprise device labs use phone farm boxes and rackmount chassis for mobile app QA, regression testing, CI automation, batch APK deployment, and remote ADB workflows on physical Android and iOS hardware — not emulators alone. See /blog/phone-farm-for-app-testing-labs for typical lab workflows."},{"question":"Do you offer phone farm wholesale or bulk orders?","answer":"Bulk pricing applies from five units on standard models. Multi-rack projects receive staged delivery schedules and palletized export packing. MOQ remains one unit for evaluation orders. Contact us with quantity, models, and destination for wholesale pricing on the pro-forma invoice."},{"question":"What is a 2U phone farm rack and who needs one?","answer":"A 2U phone farm rack is a 19-inch rackmount chassis that holds 20 Android nodes in two rack units (88 mm) of vertical space. It suits teams with existing server racks, colocation, or NOC floors who want phone farm density without standalone boxes on desks. Our Rackmount Phone Farm +20 fits standard 482 mm cabinets — see /blog/2u-phone-farm-rack-buyer-guide."},{"question":"Can you build a custom phone farm box for our device models?","answer":"Yes. Share target Android or motherboard SKUs, slot count, and rack constraints. We confirm fit, power draw, and cooling before production. Custom slot spacing typically ships in 7–15 business days after specification sign-off. Empty shells for integrator builds are available at /products/empty-box-chassis."},{"question":"What is Android phone farm hardware?","answer":"Android phone farm hardware is physical chassis — phone farm boxes, rackmount arrays, or motherboard boxes — that power, cool, and USB-route multiple Android devices from one control PC. Max Phones Farm supplies complete systems from Guangzhou with burn-in QC, export packing, and optional remote setup. Overview: /blog/android-phone-farm-hardware-explained."},{"question":"What is phone farm equipment vs phone farm software?","answer":"Phone farm equipment is physical hardware — chassis, PSU, fans, USB backplanes, and rack modules. Software (ADB, mirroring, CI agents) runs on your control PC. Max Phones Farm supplies the equipment layer and optional Remote Control Setup; your team owns test apps and automation policies."},{"question":"Can phone farm hardware be used for short-video app testing labs?","answer":"Yes, for legitimate mobile app QA — compatibility testing, release regression, and performance checks on physical Android devices used by short-video and social content apps. We supply B2B hardware for enterprise device labs, not tutorials for policy-violating automation. See /blog/phone-farm-short-video-app-testing-labs."},{"question":"What is mobile device farm hardware?","answer":"Mobile device farm hardware is rackmount or box chassis that hosts many smartphones or motherboard nodes with shared power, cooling, and USB routing — the physical layer behind device labs, batch testing, and remote ADB workflows. Guide: /blog/mobile-device-farm-hardware-guide."},{"question":"What can I do with a phone farm box or rackmount system?","answer":"Anything physical phones can do at scale: mobile app testing, server-style workloads on Android nodes, AI and ML pipeline tasks on device farms, sustained SoC compute workloads, automation scripts, mobile display QA, and multi-device management from one workstation. Screenless and battery-free node layouts improve power efficiency for continuous operation. Explore our Remote Control Setup service and device lab guides for workflow examples."},{"question":"Is there a setup tutorial available?","answer":"Yes. Our Device Lab Guides at /blog include unboxing, power and network planning, USB routing, and first smoke-test workflows. The Remote Control Setup Service adds a live video handover, ADB path verification, batch APK install documentation, and device grouping for up to 20 nodes per session."},{"question":"Which countries do you ship to?","answer":"We assemble in Guangzhou, China and ship worldwide. International orders are available via express courier or sea freight with DDU or DDP terms quoted per destination. Enter your country on the contact form and we reply with shipping options, lead time, and commercial invoice details."},{"question":"I have more questions — how do I reach support?","answer":"Contact us on WhatsApp (+85262155642), Telegram (@huicheng1998), or email (qiuxui646@gmail.com). Support is typically available Monday–Friday (UTC+8) with responses within one business day."},{"question":"What hardware does Max Phones Farm supply?","answer":"We supply rackmount phone farm chassis, standalone phone farm boxes, motherboard arrays, power and cooling modules, USB backplanes, and lab network kits. We also offer remote control setup and custom multi-rack deployment planning from our Guangzhou assembly team."},{"question":"Can you customize node count, rack size, or device layout?","answer":"Yes. Share your target Android or motherboard model, slot count, and rack constraints. We confirm fit, power draw, and cooling before production. Custom layouts typically ship in 7–15 business days after specification approval."},{"question":"Which devices are compatible with your chassis?","answer":"Compatibility depends on slot dimensions and USB routing. Our standard systems target Android phones and screenless motherboard nodes. iOS arrays require a separate chassis design. Send your device model list for a fit check before ordering."},{"question":"Can your hardware support mobile display and in-app creative QA?","answer":"Yes. Real-device labs are commonly used for mobile creative rendering checks, regional in-app preview, landing page verification, and device compatibility testing across physical Android and iOS hardware — not emulators alone."},{"question":"Real-device lab vs cloud phones — which should we choose?","answer":"Cloud phones run on shared virtual infrastructure. Our hardware gives you physical Android and iOS devices with authentic sensors, radios, and OS behavior. Choose real-device labs when you need genuine device fingerprints, regional carrier behavior, or long-running QA automation you control in your rack or lab."},{"question":"Do you support project-isolated device slots for enterprise labs?","answer":"Our hardware provides separate physical device slots per team or project for enterprise lab governance and QA environment separation. Your team controls the application layer and internal access policies."},{"question":"What is the MOQ and can I order a sample?","answer":"MOQ is one unit for standard models so you can evaluate hardware before bulk purchase. Bulk pricing applies from five units. Multi-rack projects are quoted separately with a dedicated project contact."},{"question":"How long is delivery and do you ship internationally?","answer":"In-stock units ship within 3–5 business days from Guangzhou. Custom builds take 7–15 business days. We ship worldwide via express courier or sea freight with commercial invoices and export packing lists."},{"question":"How is power and cooling handled in a 20-node system?","answer":"Each complete system uses a centralized PSU sized for your node count, replacing individual phone chargers. Active fans pull air across slots for continuous app testing, automation workflows, or remote device management workloads."},{"question":"Do you provide remote control and ADB setup?","answer":"Yes. Our engineering team configures ADB paths, screen mirroring, batch APK installation, and device grouping for scripted testing workflows and QA automation on your control workstation."},{"question":"How do I place an order?","answer":"Submit a quote request on our contact page or message us on WhatsApp/Telegram with device count, models, and destination country. We reply with a written USD quote or pro-forma invoice. After you approve specifications and payment terms, we assemble, burn-in test, and ship from Guangzhou. There is no public shopping cart — all orders are quote-first B2B."},{"question":"What payment terms do you offer?","answer":"Sample and standard orders can be settled via bank transfer (T/T), Wise, or PayPal. Bulk and enterprise projects receive a pro-forma invoice with an agreed payment schedule. USDT (Tron TRC20) may be offered when agreed in writing on the quote. Contact sales for a formal pro-forma."},{"question":"What after-sales support is included?","answer":"Hardware includes 12 months support for manufacturing defects. We supply spare fan and PSU modules on request. Remote troubleshooting is available via WhatsApp and Telegram during business hours (UTC+8), typically within 24 hours."},{"question":"How do I contact your sales team?","answer":"WhatsApp (+85262155642), Telegram (@huicheng1998), or email (qiuxui646@gmail.com). Include target device count, device models, and destination country for the fastest quote."},{"question":"Are the USD list prices on this page final?","answer":"List prices are factory-direct reference pricing for standard configurations. Your written quote may adjust for device fit checks, custom slot layout, freight method, and bulk quantity. There is no online checkout — every order is confirmed on a pro-forma invoice."},{"question":"How does phone farm wholesale pricing work?","answer":"Volume pricing typically starts at five units on standard chassis. Multi-rack projects receive staged delivery and palletized export quotes. MOQ remains one unit for evaluation. See /blog/phone-farm-wholesale-bulk-order-guide or contact us with quantity and destination."},{"question":"What payment methods do you accept?","answer":"Standard orders: bank transfer (T/T), Wise, or PayPal per your pro-forma. Bulk projects follow a milestone payment schedule. USDT (Tron TRC20) may be offered when agreed in writing on the quote — see /terms."},{"question":"Is international shipping included in list price?","answer":"Freight is quoted separately based on destination, carton weight, and method (express courier or sea). Express air is typical for single-chassis orders; sea freight for bulk. DDU or DDP incoterms are confirmed on the pro-forma."},{"question":"Can I get pricing for a custom phone farm package?","answer":"Yes. Browse /packages for starter bundles or describe your rack layout, device models, and node count at /contact. Custom packages combine chassis, power, cooling, network, and optional Remote Control Setup."}]}